We enjoyed our experience of living there. I like the convenience of the location. The building was old, but the management was always working on improvement. After we moved out, though, we had some problems with getting the deposit back in the amount that we deserved, despite the manager at the time saying we left the place very nice and thanking us for it. They charged the carpet cleaning fee regardless of the state of the carpet's cleanliness. We did not have pet, and left the carpet the same way as when we moved in. They initially did not explain or gave us itemized bills for the reduced amount of the returned deposit. Only after I inquired, they produced the carpet cleaning bill, with the date posterior to the deposit return check. So, it seems like they just decided to charge me the carpet cleaning fee without having actually secured the service or the service was rendered after the deposit return check was issued. The amount of the carpet cleaning was also higher than what was stated in the lease. The management at the time was somewhat dismissive, just explaining away that the amount on the lease was not updated. Even after all of that, Avenue 5 still owes me some money because the return check was less than what I should have gotten. I raised this issue to management, and she promised to put in a request check for me for the rest of the amount. Nothing happened. I contacted her again and again, in the total of three separate occasions, every single time the management would say that they will put in the request for this check to correct it. But I never received the check, nor did they check in with me at all. We had a pleasant enough experience while living there, but bad experience with getting the deposit back. They will get your money and ignore your request knowing our efforts of getting the deposit back will fizzle out.
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