The Hayward Student Living

I just wanted to give a shout out to Isaac, he is wonderful! From answering questions from family on move-in day to swift customer service in the leasing office, is always kind and professional. Even remembering my name! his customer service stands out, this being my first year away from home I really appreciate being able to rely on a team who cares.

I have lived at The Hayward since September. While the price is unbeatable for the downtown Eugene area, the actual experience of living here has been a nightmare. The Student Living Safety Issue The Hayward is marketed as student housing, yet as a 19 year old college student, I was told my roommate would be a 40 year old random nonstudent. The thought of living with a stranger more than twice my age was incredibly scary and uncomfortable, yet management completely dismissed our concerns. I understand they can’t get around Fair Housing laws, but they refused to move us (or even try to put us with other students) until we fought tooth and nail for weeks with constant emails and calls. They only took us seriously after we escalated the situation, but the initial lack of concern for student safety was alarming. A Hostile Living Environment Even after moving units, the situation didn't improve. We spent 6 months living with a roommate who was completely unhinged yelling, calling us names, and literally wishing death on us. Despite the verbal abuse and the roommate being extremely uncleanly, management offered zero support. We were stuck in a hostile environment with no way out. Move In Condition The unit we were eventually moved into was filthy years of rotten food and dirt buildup (see attached photos). It looked like it hadn't been cleaned since it was built. When we asked management to have it professionally cleaned, they told us it would cost us $120. We had to sanitize the entire apartment ourselves. Amenity Blackout and Communication Renovations have just started on the Olive side, and we’ve been told it could be up to 5 months with no amenities available. The pool hasn't worked since I moved in (other residents say it never has), and there has been zero communication from the office about a fix. The Bottom Line • Pros: 30 minute walk to campus (bus stop is right outside) and the cheapest rent in the area. • Cons: Rent increased $100 for renewal, management is dismissive of safety concerns, and you truly get what you pay for. I only renewed because of the budget, but if you value your safety and peace of mind, look elsewhere.