I have been a resident at this building for a few years, and it does have the benefit of a good location, beautiful view, and an amazing maintenance staff who are always responsive. However, building security and management responsiveness are serious concerns. I experienced a serious safety incident earlier this year involving unauthorized access to the building. What is most concerning is that I had previously reported the same building access vulnerabilities to management for years prior to this incident, including unrestricted access to residential floors and unsecured common areas. Despite those prior warnings with video and photo evidence, the issue was not meaningfully addressed before the incident occurred. Since the incident, I have attempted to escalate the matter to corporate leadership (Tripalink) and request a resolution, but months later I have still not received a response from anyone with authority to bring about real change. When concerns are raised with on-site management, the response is typically to defer to "upper management", but those contacts do not reply. I hope the company takes resident safety concerns more seriously in the future and improves communication and accountability when issues are raised. I would not recommend living here.
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