I applied to this apartment complex in November 2025. It is now February 2026, and I have yet to receive my holding deposit back after I declined to move forward with the application. This was after being told that I needed a guarantor who makes over $12k a month, for a unit that was only 2400$ a month even though between me and my fiancé, we met the requirements for the unit. I was supposed to receive my holding deposit back within two weeks, and it has now been four months. The leasing department has not been helpful and has only given me the runaround. Just beware of this building before u apply.

Kayla was so great and patient, she gave my wife and I two detailed tours in one day to help us make the best decision for our next home. She even educated us about the neighborhood which was greatly appreciated.

WORST experience applying for an apartment EVER! Kayla the leasing agent is sick every other day and cannot get her job done. I have applied 3x over 2 weeks because she supposedly keeps “losing” my application. How does that happen when I’m paying a holding deposit and applied online? She claims the system automatically cancels applications after 3 days. Whose fault is that? Maybe if she did her job she wouldn’t have these issues. All this I can’t IMAGINE how horrendous living here would be when they can’t even handle people APPLYING! Complete incompetence running this complex. 0/10 recommend. This company needs to hire better management because these people are clearly not qualified to handle the job!

I was looking at the reviews on Saturday and was in the middle of writing an exemplary review because I thought ppl were giving the ladies and building a bad rap. I was called to work so I did not get to finish at that time. Then on Sunday I received a call from Kayla in the office talking about where my car was parked. I had already been in touch with Parkade regarding my spot. We had an arrangement. Kayla was being surprisingly rude - not allowing .e to tell her the circumstances. I could not take her screaming at me and being rude so I told her she needed to call me back and hung up. At that time, I contacted parkade to reconfirm our agreement. They sent me am email with the details. My car was fine. My car was safe. I was having a problem with the car and when the mechanic came today, we saw the car had been towed. It was not the parking people. IT WAS THE LADIES IN THE OFFICE THAT EVERYONE COMPLAINS ABOUT!! There are posts all around the building that states Topaz is no longer dealing with parking...it is PARKADE. AGAIN, PARKADE AND I HAD AN ARRANGEMENT. HOW WAS MY CAR BOTHERING THEM?! IT WAS A SPITEFUL MOVE . NOW MY SITUATION WITH WORK AND EVERYTHING IS IN JEOPARDY. I JUST STARTED THIS JOB AND NOW MY CAR IS GONE WHEN I WENT TO THE OFFICE...AFTER THEY REFUSED TO ANSWER.MY CALLS, THEY TREATED ME LIKE A BUM ON THE STREET SHOOING ME LIKE A FLY. THEY ARE WRONG AND I HOPE SOMETHING IS DONE. I DID WHAT I WAS SUPPOSED TO DO. THEY TOOK IT UPON THEMSELVES TO DO SOME UNNECESSARY MEAN ACT OUT OF SPITE! PLEASE DO SOMETHING. THIS IS UNCALLED FOR AND WRONG!!

do not come here AT ALL. I was suppose to tour an apartment at 4pm. I asked if they’d like to see it an apparently I gave “attitude”. the hispanic women racially profiled me and the black woman enabled it. I showed my confirmation and I was told I would not be able to tour because of an attitude. I would not recommend they wasted my time and gas PLUS parking.