The Olivia

Review: The Olivia I lived at The Olivia for two leases. The building seemed nice at first, but my experience declined significantly during my second lease. Pros: - Excellent location [I believe that the South Waterfront is Portland’s #1 hidden gem, especially for anyone who works at OHSU] - Fairly new building Cons: Security & Safety Issues: • Bicycles stolen twice and a car broken into once in 2 years, despite being empty. Management was unhelpful with my subsequent footage requests. • Advertised security patrols were canceled for an extended without period without explanation during my tenancy, leaving residents without security coverage for long periods. General Building Issues: • Garbage disposal and recycling areas often clogged, leading to garbage piling up. • Handicap parking spots are rented out to people without handicap placards. When I complained management basically just told me that it’s okay because it’s legal [& ignoring my ethics-based complaints]. • Terrible Wi-Fi: slow or unusable at times, with no effective support from management or the provider. If you move here DO NOT go with their recommended Wi-Fi provider. Friends who live in other nearby buildings tell me they don’t have the same issu [i.e. it seems specific to The Olivia] Maintenance & Amenities: • Fire alarms frequently went off unexpectedly, sometimes leaving pets trapped or waking residents at night • Lobby was closed for extended periods due to maintenance. During those closures, building staff was not on site [even though when I moved in I was told that we would always have staff working during normal hours] • Gym was closed for multiple months without rent adjustment • Gym often out of towels with gym AC turned off during summer months • Garage door repeatedly stuck open for days on end [effectively defeating the purpose of a secured building, since the garage elevator gives trespassers access to the rest of the building] • Garage door stuck closed sometimes too, which would force me to leave my car at home & take Uber/Lyft to work instead • 2nd floor of parking garage has not been cleaned or power washed during my 2+ years at The Olivia. Therefore, the parking garage floor is covered in dirt & dust which makes it very slick [i.e. dirty floor & dangerous to drive on since it affects traction] • Elevator frequently down: Only 2 elevators, but often only 1 regularly down due to maintenance or move-ins/move-outs [1 working elevator is not enough for a building of this size. It leads to long delays] Lease & Rent Issues: • Initial rent price was reasonable thanks to a 6- or 8-weeks free promotion. Upon lease renewal, the manager revealed that they refuse to honor incentives for existing tenants, resulting in an effective 15-20%+ rent increase. When I asked, the manager reluctantly admitted that if I moved into my neighboring unit [an extremely similar unit], they would have to offer me new tenant rates. This bothered me, because I believe that requiring tenants to move their furniture 1 unit over for no reason other than to gouge them is horrible customer service! • In hindsight, I now believe The Olivia offers these move-in incentives to bait who they will dramatically raise the rent on during future leases [without being upfront about that from the start]. Overall: The Olivia is a somewhat new building in a great location, but it has lots of issues & when you reach out about issues to the manager she responds with empty corporate platitudes or excuses rather than actual solutions or changes. P.S. The Olivia has incentivized residents to post 4–5-star reviews so be skeptical of any 4-5 star reviews

It was fine at first..even resigned my lease and then…. This place is a nightmare. Multiple times the garage door has broken. On one occasion when I was leaving for work, I drove up to the garage door to head out only to discover it would not open. No notification to residents That put me at risk for not getting to my job on time. I had to call the office to find out what was going on only to find out I would need to call a Uber to get to work. Really?? On multiple occasions, the garage door has been broken which means The Olivia leaves it open for days or weeks at a time with NO SECURITY. Anyone and everyone has access to vehicles and the building. The elevator in the garage is not a secure elevator which puts residents at risk. This is supposed to be a secure building. There have been multiple car break ins (even when the garage door is closed, working & locked), storage locker break ins, trash Chutes constantly broken & over flowing, excessive fire alarms for no reason and then when there is a fire alarm where we are told we are to evacuate the building and fire trucks arrive, management does not follow up with notification to residents as to cause or location of where the fire was in the building. Constant leaks in apartments to one below l, hallways, or into the fitness center or the latest… into the lobby. Some people received a credit on their parking when garage doors were broken and others did not. Seems preferential to me. Some folks are charged $200 a month for parking while others are charged excess of $200 for a single spot. That math isn’t clear to me. All spots are the same size but then again, there are some EV spaces so I suppose those are more expensive ??‍♀️.but then again, by space on the same level of a friend of mine that used to live in the building was less than mine. Not sure why. When the fitness center was shut down for a couple months and we’re told that that’s a free amenity , That doesn’t really make sense because amenities are built into our rent charges. I would think if I was paying for an apartment elsewhere I wouldn’t be paying so much if I didn’t have a fitness center, dog spa, work center, roof top lounge “amenities.” Are all those separate too? Could be wrong but makes sense. Some of us here at The Olivia asked for the building filters to be changed because of the constant tear gas and other agents that the ICE facility is using on protesters has been drifting downward. We were told that they “tested” the filters and they seemed fine. However, buildings blocks north of us changed them out of precaution for their resident because it’s the “right thing to do.” Every floor of The Olivia smells like weed. Now I’m not opposed to anyone’s extra curricular activities. More power to you. However, it’s a non smoking building. To my point on non-smoking…one on the employees of the management team, (no longer here) made it a priority to pin point the unit where a resident lived, who was smoking cigarettes, so they could resolve that issue so the rest of us didn’t have to deal with that. The current management team doesn’t seem interested in taking care about the rest of the smoking issues in the building. Elevators are spotty on operation. Sometimes they work, sometimes they don’t. Lastly, If you email the management team about ANYTHING, don’t expect an answer. Just take the stairs if you don’t want to risk the elevator, hope the building doesn’t burn down, the ceiling doesn’t collapse from a broken pipe or overflowing toilet above you, or you don’t inhale too many toxic fumes from whatever ICE agents are deploying 2 blocks down the street. Moving out in a few days. Best of luck to you all??