DO NOT SIGN A LEASE HERE. EVER.
Redpoint Tempe is hands down the worst student housing experience I’ve ever had. The customer service is beyond poor — unresponsive, unprofessional, and dismissive unless you threaten legal action.
Here’s what happened: I left over $1,000 worth of my personal belongings in the living room of my unit. Me and all three of my roommates continued paying rent for the summer. While my roommates handed in their keys because they moved out for the summer, we were still actively paying rent, and one roommate even planned to return for a weekend visit — because it was still our apartment.
Despite this, Redpoint moved other girls into our unit who were also paying rent and claimed this was somehow not “double booking.”
I never gave permission for anyone to enter my apartment or touch my belongings. My aunt and uncle drove over 12 hours to retrieve my things so I could use them again when I moved into a different place next school year. When they arrived, the apartment had been fully moved into by new residents, and none of my belongings were there.
When I demanded answers, Redpoint claimed my belongings were simply “lost.” That explanation makes no sense. The property has security cameras that would clearly show items leaving the residence, yet instead of reviewing footage or taking responsibility, they blamed the situation on “the cleaners.” No proof, no follow-up, and no accountability.
Redpoint admitted they accessed the unit without my consent. Their idea of what was “fair”? Covering my last month of rent — which doesn’t even begin to address missing property, violation of tenant rights, or the stress this caused.
They also offered my aunt and uncle a $200 gas gift card, but only after I signed paperwork. I signed it. Months later, when I followed up, they told me they would not be providing it after all.
I reached out for months requesting reimbursement for my missing items and was completely ignored until I mentioned legal action.
On top of all of that:
• The shuttle to campus was unreliable, and when it did run, the AC often didn’t work in the Arizona summer heat.
• The pest situation was unacceptable — scorpions were common, and I even found a large cockroach in my closet.
This place shows a complete lack of respect for residents, their property, and basic tenant rights. The way this situation was handled was careless, dishonest, and unacceptable.
DO. NOT. LIVE. HERE.
