Redpoint Tempe

Shutout to Micheal and the rest of the maintenance team for being so amazing and so helpful with any problem we have run into within our unit. They are very quick to resolve our maintenance requests and always meet us with such kindness and positivity. So grateful to have such an outstanding maintenance team!!!

Extremely Disappointed: Deceptive Management & Uninhabitable Living Conditions I had an extremely frustrating moving-in experience at Redpoint Tempe. As a medical professional (MD/PhD), I value transparency and basic living standards, both of which are severely lacking here. 1. Deceptive Leasing & Fees: During the application, I specified a preference for a 2nd-floor unit with a balcony. Despite having vacant 2nd-floor units available, they assigned me a 1st-floor room right next to the communal kitchen without any prior disclosure. I only discovered this on move-in day. Shockingly, they are charging me a "Balcony Fee" for a 1st-floor room where the balcony belongs to the unit above me! The lease did not clarify the room location, and management (Sam) used the "you signed the contract" excuse to justify this lack of transparency. 2. Gross Management Incompetence: On move-in day, I had to walk to the leasing office three times because they provided dysfunctional keys that wouldn't even turn in the lock. I ended up with NO access to my room on the first day. They promised to deliver the key but never did; I had to go back a fourth time the next morning to finally get in. 3. Uninhabitable Environment: The room is functionally impossible to sleep in. I have been awakened at 2:00 AM by ceiling noise and again at 6:30 AM by loud kitchen activities and heavy cooking odors due to the room's proximity to the shared kitchen. The management admitted there is a ventilation issue but has offered no immediate solution. 4. Bad Faith "Customer Service": When I requested a transfer to a vacant 2nd-floor unit (Room E), Assistant Manager Sam was incredibly arrogant and dismissive. He fabricated a "student-only" policy to deny my request, despite front-desk staff previously confirming the room was available. Only after I complained to the corporate office (Scion Group) did they send an email claiming a "2-week review process"—an arbitrary delay for a confirmed health and safety hazard. Summary: They are quick to take your money (less than a week to sign the lease) but extremely slow and deceptive when fixing their own mistakes. Avoid this place if you value your sleep, your health, or honest management. [Current Status: 1-Star Review - Redpoint Tempe] 01:15 AM: Awakened again by excessive noise and kitchen fumes. Documented as a health hazard. Management’s promised “2-week review” is unacceptable for a MD/PhD professional’s health. Update 12:15 PM: Currently sitting in the leasing lobby. Management claims they are 'waiting for the lease team.' Meanwhile, my unit remains uninhabitable due to structural HVAC issues. No key to the promised Room E yet. Potential tenants—be aware of how they treat residents here. Update 1:15 PM: Just confirmed with the City of Tempe. My formal complaint regarding the HVAC health hazard is officially in their system. Management is still ‘waiting.’ Let’s see if they prefer an inspector’s visit or just giving me the keys to the vacant Room E. Update: Management is now using blasting TV noise to harass a resident who is peacefully seeking a remedy for a health hazard. -------------------------------------------------------------------------------------------- UPDATE: Management continues to deny documented facts. On my move-in day, they failed to deliver keys on time and refused to acknowledge my ESA (Emotional Support Animal), even attempting to charge illegal pet fees despite proper documentation being provided. When I challenged these clear violations of the Fair Housing Act (FHA) and billing errors, their legal counsel responded with a threat of eviction. Prospective residents: be warned—this management prioritizes illegal fees and intimidation over legal compliance and basic housing standards.（2026-04-26） They fail to provide clear contact information or a valid email address for insurance compliance, yet they use these technicalities to justify illegal fees.