The Trails at Timberline

Chelsea Keetering helped my friend and i out with a tour. She was super sweet and communicative. Very friendly energy from the staff overall :) the unit we visited was super cute, very open. The kitchen was full of storage and I love the real granite counters.

The apartment community and amenities were very nice, however, communication from the office staff definitely needs improvement. There were multiple incidences where rent was posted incorrectly and explanations for charges not given unless requested multiple times. Almost a year after I moved in I started getting larger bills because they processed my move in costs incorrectly and just tacked it on without explanation. I had to ask to see my ledger and for proof of what was happening. My move out process was extremely inconvenient as there was another mistake with posting rent. My rent related questions went ignored and they placed an eviction/demand of rent notice on my door while I was waiting to hear back. My apartment flooded at one point from a hot water heater in the unit above mine exploding and plans for repair were not communicated. Office staff told me they needed to assess the damage and dry it out with some fans, but I came home to all of my furniture moved and an unlivable apartment without my knowledge. I was basically homeless for over two weeks and did not get prorated correctly for the amount of time I was not able to access my apartment. I had to request updates on when my apartment would be finished and had to ask for all of my furniture to be put back. I'm unsure of who moved my things back to their original places, but my bike and mattress were ripped/broken in the process. In my opinion these huge inconveniences from this size of a property are unacceptable and not worth the headache.